Blackberry ID locked on my phone

I bought a new Blackberry leap and switched over my old Z10 to a friend. She tried to change the blackberry ID on the Z10 to hers but in doing so she locked out our ID’s on both phones.   I’ve tried changing the password but nothing happened and now i can’t download apps for my new phone. I have both phones now but I would like a solution to getting my Blackberry ID back . Can Anyone help with this issue?

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