blackberry protect for 9900 backup complete but does not show in backup archive

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Hi,

 

I realised when my Blackberry protect backup completes it appears on my phone app with a correct Last Back-Up date.

 

However, when i logon to my Blackberry protect online or try to restore backup from my phone, the last few backups do not appear, instead it seems to be stuck at an old backup.

 

There are currently 4 backups showing in my list when i logon to Blackberry Protect on Web. And i remember I did another 4 successful backups since which are not showing.

 

I have just updated my BB protect app and done another backup but still not showing the latest backups.

 

Pls help!

 

Thanks!

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