Blackberry Z30: I cannot clean reload my OS 10.3.3.xxxx in Z30

I installed blackberry OS by using auto loader in blackberry z30, but after a day I realize that the OS is for developer. I have very limited uses in this Os, even I cannot listen music… therefor I searched in the Internet how to solve or get back to normal Os. The only way was, reload Os so I did two methords, three three times which were using BlackBerry Link and using Internet Explorer( I notice that both method used BlackBerry® Device Software) but, every thing went good like – connecting to device, searching for Software update( I followed the instruction) and  downloading the Os,After download showed file extraction..

But in time of file extraction it shows unknown error:

An error has occurred while updating your device’s software.

Unspecified error encountered [ A:0x000000A2])

Please help me anybody if knows anything about this problem, or if any other way or reloading or getting back my normal Os back.


If anyone helps I will be very grateful to him/her.

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