Blackberry Z30: security wipe

I performed the security wipe like it said. And it sat at like 98% for over 24 hours while plugged in. I unplugged it and it turned off. When I went to turn it back on, it has the red light and the blackberry come on the screen then an error message. ( www.bberr or. Com/bb10-0015. I checked out that site and i couldn’t find a fix for this.

I’m selling this phone and want it cleaned of all my stuff. Can anyone give me help here.
I’m not tech savvy so I need instructions

Thanks


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