Caller ID for incoming calls NOT displaying name from contacts (only displays phone #)

Whenever I receive an incoming call, the caller ID only shows the phone #, even when I have that number matched to a contact.  Since I don’t have many phone #’s memorized, I have no clue that it is someone I know.  However, the contact name is displayed in my call log, just not on the initial incoming call display.  How do I get the caller ID to recognize and display the appropriate contact name with the phone #? Any help would be greatly appreciated!  (I have the 8520 blackberry)

 

Thanks, Lauren

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