Forgot Password

Hai, i have some questions about my Blackberry ID.

I already have a Blackberry ID and im using it for about one year.

Yesterday i change my smartphone.
i know that the contacts will restore automatically when i sign in to BBM again.

But the problem is i forgot my Blackberry ID password.

When I try to reset it, there’s a warning said that my Blackberry ID is not confirmed yet.
And also the security question.

I am looking into my email, i try to confirm, but it need to sign in (i forgot the password)

I am stuck know and my bb id has been locked T_T

any solution??

Thank you.

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