LATE CONFIRMING BBID USERNAME + FORGOT BBID PASSWORD

im starting to use BBM in 2014. Today, im re-installing BBM for some issue and when i try to sign in i forgot my password so i used to following self-help instructions from website. And oops, it says my email havent confirmed yet? maybe i forget to confirming that day i registered, didnt i? So i checked emails, and yes there is an email from donotreply@blackberry.com about confirming BBID USERNAME. When i open it and click the link, oops,, it says my issue is too late to confirm and than clicking next link to resend these to me. and yes.. i’m stucked at forgot password to confirming my email as BBID USERNAME.

anyone can help my issue? thanks

 

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