My devices isn’t associated with BlackBerry Protect

BlackBerry Protect does not associate multiple devices. Protect settings and locations in the ON position. I have the Z30 – 2 devices and Q10 – 2 devices. Firmware versions for all devices the same Both Z30 visible on the site, but the Q10 no – “A device is not associated with BlackBerry Protect”. Methods to change the ID, location, and restart the device is not working. I read all the forum threads, but the desired result is not achieved. For almost a month trying many options for disaster recovery BlackBerry Protect. In the Russian-speaking forum a lot of people with this problem. Is there a solution?

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