No BB10 phone association with BB Protect – website shows that my Server Region is America (instead of correct EMEA)
I need your help guys. I have new BB Passport Silver Edition.
I tried to associate my Passport (SE) with my new BB ID. It looked that it works fine in the phone, but later I found out that BB Protected website shows the phone is NOT ASSOCIATED. There is this message: “A device isn’t associated with BlackBerry Protect…”.
Interesting is that Blackberry Protect website shows that my Server Region is America, I am sure it should be EMEA (I am in the Germany and Czech Republic). No idea wheather this is a symptom or the cause. I have tried always everything (written in this forum), but with no success.
I use the Blackberry Protect service on the two other phones, but without any problem. So please, help me.
My OS version is 10.3.2.2639 .