Screen Lock notification does not disappear after Blackberry protect sound check



I recently logged in to “BlackBerry Protect” website to check its features which are offered.


Firstly, i tried to locate my device by clicking “View Location” tab in the website and my device was located in a map.


next, i tried the “Play Sound” tab. Doing this, my device made the noise(loud) as was expected with a message on the lock screen that – “To stop the ringing, on the right side of your device, press the Volume Down key”.


Now the PROBLEM is that this message does not disappear even after turning off the noise.

My lock screen always displays this message even after re-starting the device.


Is there a solution available already ?

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