When BB 10 security wipe is 99% complete & stuck for 4 days…

It’s waaaay too long, I know. My brand new passport got into a “lockdown & security wipe,” even though I had the correct pass codes. Now the problem: Can’t get it out of the security wipe stage…for over 4 days straight now. It’s stuck @99%! If I sent it back, what do I risk in terms of my personal data/info?? All 100% of what was once there…or just the 1% that was left still? HELP!

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