When my blackberry security wipe is 99% complete & stuck for more than 4 days

It’s  too long. i got my blackberry passport  into a security wipe,”  Now the problem: Can’t get it out of the security wipe stage…for over 5 days straight now. It’s stuck @99%! If I sent it back, what do I risk in terms of my personal data/info?? All 100% of what was once there…or just the 1% that was left still? HELP

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